Refund policy

Technical issue credit

Claims are considered only where a verified technical issue caused by Roamnessa or our eSIM supplier prevents the affected eSIM from working. Submit the request within 7 days of purchase. We will investigate and may ask for screenshots, device details, and troubleshooting steps.

Credit amount

Approved claims are normally issued as Roamnessa credit rather than a cash refund. The credit is limited to the amount paid for the affected eSIM, up to $15 per eSIM, except where applicable law requires otherwise.

How to request help

Submit a support ticket with your order email, destination, device model, and screenshots of any error. Never send your full activation code.